Online purchases made between November 15, 2023 - December 24, 2023 are eligible for a refund until January 15, 2023. This policy applies to full price, unworn, unwashed, unaltered merchandise with tags (except Lingerie, shapewear, care products, hosiery or socks). Sale merchandise is subject to our return policy for sale items, and the above policy does not apply.
In-store purchases made between November 15, 2023 - December 24, 2023 are eligible for a store credit until January 15, 2024. This policy applies to full price, unworn, unwashed, unaltered merchandise with tags (except Lingerie, shapewear, care products, hosiery or socks). Sale merchandise is subject to our return policy for sale items, and the above policy does not apply.
We will happily accept returns or exchanges on full price, unworn, unwashed, unaltered merchandise with tags (except Lingerie, shapewear, care products, hosiery or socks) within 10 days of the delivery/pickup date. These items are eligible for refund or store credit. All jewelry, shoes and accessories must include any dust bag or box originally included.
Sale items are eligible for exchange or store credit only and are not eligible for refund. We will happily accept unworn, unwashed, unaltered merchandise with tags (except Lingerie, shapewear, care products, hosiery or socks) within 10 days of the delivery date. All jewelry, shoes and accessories must include any dust bag or box originally included. Any items noted as FINAL SALE, or ending in $99 (For example $99, $199, $299 etc) or discounted at 50% OFF or more, are not eligible for return or exchange and are considered FINAL SALE on completion of purchase.
Full price items received after 10 days but within 45 days after purchase are not eligible for refund, however will be accepted for exchange or store credit. Any sale items must be returned within the initial 10 days in order to receive store credit.
To begin an online return process please call us at:
(519) 672-0073 in London
(416) 777-0073 in Toronto
Or email info@hangar9.ca with your order number, address, and which product(s) you would like to return. Return shipping is free of charge. Our team will issue you a label on request to initiate a return. The label provided will be active for 7 days from the issue date. Please drop off your package in a secured box or shipping envelope at your nearest Canada Post outlet. Alternatively, you are able to return your order in store at either of our locations. Please have your order number available so our team can assist you with your return in store.
Return shipping is free of charge. Our team will issue you a label on request to initiate a return. The label provided will be active for 7 days from the issue date. Please drop off your package in a secured box or shipping envelope at your nearest Canada Post outlet.
All online returns will be accepted in either of our locations. Please have your order number available so our team can assist you with your return in store.
Because you were able to touch and feel the item, as well as try it on for fit and size with the help of our stylists, we will accept returns and exchanges for store credit on full price, unworn, unwashed, unaltered merchandise with tags (exceptions are Lingerie, Care Products, hosiery or socks) within 10 days of the purchase date. Store credits never expire and can be used at any location. All Sale merchandise is FINAL SALE and not eligible for return or exchange.