RETURN POLICY

We stand behind the quality and fit of all our products and always want to make sure that you're 100% satisfied with your purchase. We want you to love the pieces that you purchase from us forever! Our Return Policy varies depending on whether you purchased your item in store or online.

IN STORE RETURN POLICY


Because you were able to touch and feel the item, as well as try it on for fit and size with the help of our stylists, we will accept returns and exchanges for store credit on full price, unworn, unwashed, unaltered merchandise with tags (exceptions are Lingerie, Care Products, hosiery or socks) within 10 days of the purchase date. Store credits never expire and can be used at any location.  

 

All Sale merchandise is FINAL SALE and not eligible for return or exchange.

ONLINE RETURN POLICY


We will happily accept returns or exchanges on full price, unworn, unwashed, unaltered merchandise with tags (except Lingerie, care products, hosiery or socks) within 10 days of the purchase date. 


All Sale Merchandise, Lingerie, Care Products, Hosiery and Socks are FINAL SALE and not eligible for return or exchange.

To begin an online return process please call us at:

  • (519) 672-0073 in London
  • (416) 777-0073 in Toronto

Or email info@hangar9.ca​ with your order number, address, and which product(s) you are returning. Return shipping is free of charge.

FULL PRICED CLOTHING, SHOES, and HANDBAGS : (excluding items defined below)

  • Full priced merchandise may be returned for a full refund (excluding shipping) within 10 days of when the package was delivered.
  • Items received after 10 days but within 45 days after purchase qualify for store credit only.

Additional Information:

      • All returned or exchanged merchandise must have tags attached.
      • Returns more than 45 days after purchase are not eligible for returns, exchanges, or store credit.
      • Returns will only be accepted if you have contacted ​info@hangar9.ca​ and confirmed a Return Authorization number. Please write this RA number on the outside of the box, all other attempts to return without authorization will be refused.
      • Please use a shipping carrier with tracking capabilities for returns if not using the return label provided after contacting us. Please handle and return with care to ensure contents are not damaged during transit.
      • Shoes must be returned with unworn soles, in the original box with any dust bag originally included.
      • Jewelry - must include return of any dust bag originally included.
      • Trunk show deposits are non-refundable, but should an item fail to meet expectations, they can be used as store credit.