Return Policy

We stand behind the quality and fit of all our products and always want to make sure that you're 100% satisfied with your purchase. We want you to love the pieces that you purchase from us forever! Our Return Policy varies depending on whether you purchased your item in store or online.

IN STORE RETURN POLICY
Because you were able to touch and feel the item, as well as try it on for fit and size with the help of our stylists, we will accept returns and exchanges for store credit on full price, unworn, unwashed, unaltered merchandise with tags (exceptions are Lingerie, Care Products, hosiery or socks) within 10 days of the purchase date. Store credits never expire and can be used at any location.  

All Sale merchandise is FINAL SALE and not eligible for return or exchange.

ONLINE RETURN POLICY
We will happily accept returns or exchanges on full price, unworn, unwashed, unaltered merchandise with tags (except Lingerie, care products, hosiery or socks) within 10 days of the purchase date. 


All Sale Merchandise, Lingerie, Care Products, Hosiery and Socks are FINAL SALE and not eligible for return or exchange.

To begin an online return process please call us at:

  • (519) 672-0073 in London
  • (416) 777-0073 in Toronto

Or email info@hangar9.cawith your order number, address, and which product(s) you are returning. Return shipping is free of charge.

FULL PRICED CLOTHING, SHOES, and HANDBAGS : (excluding items defined below)

  • Full priced merchandise may be returned for a full refund (excluding shipping) within 10 days of when the package was delivered.
  • Items received after 10 days but within 45 days after purchase qualify for store credit only.

Additional Information:

    • All returned or exchanged merchandise must have tags attached.
    • Returns more than 45 days after purchase are not eligible for returns, exchanges, or store credit.
    • Returns will only be accepted if you have contacted ​info@hangar9.ca​ and confirmed a Return Authorization number. Please write this RA number on the outside of the box, all other attempts to return without authorization will be refused.
    • Please use a shipping carrier with tracking capabilities for returns if not using the return label provided after contacting us. Please handle and return with care to ensure contents are not damaged during transit.
    • Shoes must be returned with unworn soles, in the original box with any dust bag originally included.
    • Jewelry - must include return of any dust bag originally included.

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Shipping Canadawide

At this time we are not currently offering international deliveries.

Shipping costs will be calculated in the checkout by Canada Post.
Free shipping on orders of $300+
Return delivery is free of charge once your return has been approved. Read more about our return policies below.

*Please allow us 24 hours on a regular business day (London: Monday to Saturday, Toronto: Monday-Friday) to pack and send your order on top of the allotted time frames given by Canada Post in the above table.See more on Canada Post's shipping options on their website.

*A reminder that during the fallout from the COVID-19 pandemic, unfortunately no shipping provider can currently guarantee shipping dates. 
For more information in service delays and disruptions from Canada Post please review their service alerts.

All orders may require an adult signature (21+) upon delivery. All orders may only be delivered to the shipping information provided on your order and cannot be changed after the order is shipped.

Orders with alternate shipping and billing addresses, or that require credit card verification may take additional time for processing and may delay your delivery time.

IN-STORE PICKUP

This option is currently offered at both stores, simply checkout online with the in store pickup option selected at the location of your choice (London or Toronto), after 24 hours you can come pick it up in person during regular business hours, please bring your order confirmation.
You will be sent an email confirming your order is ready for pickup.

Same Day Local Delivery in London, Ontario:

$15 flat rate within a 15 km radius
Will deliver the same day if ordered by 2:00PM EST Monday through Friday, excluding holidays.

If ordered past 2:00pm or on a weekend delivery will be the next business day. Subject to any additional anti fraud screening that may be required.

Same Day Local Delivery in Toronto, Ontario:

$15 flat rate within a 15 km radius
Will deliver the same day if ordered by 2:00PM EST Monday through Friday, excluding holidays. If ordered past 2:00pm or on a weekend delivery will be the next business day. Subject to any additional anti fraud screening the may be required.

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Payments

Hangar9 accepts the following payment methods:
Credit Cards: Visa, Master Card , American Express, Interac, Apple Pay, and Google Pay.

Gift Cards

Please note that we offer both online gift cards and in store gift cards.
At this time should you like to use an in store gift card online please let us know and we can transfer the funds. 

Unfortunately, online gift cards cannot be used in store.

Please note that trunk shows have their own individual turnaround times as they are made to order.

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Our privacy commitment

We are committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information (information that is connected to your name) you share with us. The purpose of this privacy policy is to inform you what personally identifiable information or personal information we may collect from you when you visit our web site, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information. As part of our commitment to your privacy, Hangar9 (including its Affiliates, parent Company, partner and sister brands) support and adhere to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." We (1) provide customers with notice of their ability to opt out of information rental and sale exchange with other marketers, (2) honor customer requests not to share their information with other marketers and (3) honor customer requests not to receive mail, telephone or other solicitations from Hangar9 for purposes hereof, an Affiliate is an entity controlled by, controlling, or under common control with the entity in question.

what customer information is collected?

In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. For each visitor to our web page, our web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible). We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are. There may be times (such as when you purchase or order a product, subscribe to a service, register to receive catalogs, register your warranty with one of our products, or participate in contests, or promotions, etc.) at which we ask you to provide certain information about yourself such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide this information we request, you may be unable to purchase products, or access certain services, warranty service, offers and content on our website.correct, the information.

using customer information

Your personally identifiable information is not shared with other organizations for commercial purposes. We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing tends and statistics, informing you of our new products, services and offers, and providing you with information from and about Hangar9. To serve you better, we may combine information you give us online, in our spas or through our catalogs. We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, product fulfillment, warranty service, promotional services, etc. We call them our Service Providers, which may be located in the United States or other countries. We provide our Service Providers with the information needed for them to perform these services. We also ask our service providers to confirm that their privacy practices are consistent with ours. In the course of processing your information, it may be necessary to disclose or transfer your personal information to one or more of our Affiliates or to others. By providing your personal information to Hangar9 you authorize Hangar9, and its Affiliates: to collect, process and use your personal information for lawful, Hangar9 business-related purposes; to store your personal information at and transmit it to various locations throughout the world, either directly or through our third party vendors, within the United States, your country of residence, if other than the United States, or elsewhere.

unsubscribe

If you prefer not to receive information from us, or wish to correct your information, please let us know by: Email: info@hangar9.ca

Cookies

Your website uses 'cookies'. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to record session information, such as items that consumers add to their shopping cart. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

Security

We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our website. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems.

policy changes

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the policy changes to our web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check our web site periodically.